Privacy Policy
Play Prime is made by Playgent ("we"). This policy explains what we collect when you use the Play Prime app, why we collect it, and the choices you have.
What we collect
- Account details. When you first open the app we create an anonymous account so your progress can be saved. If you choose to sign in with Apple or Google, we receive your name and email address from that provider. Apple lets you hide your email.
- Gameplay. The puzzles you play, your results, times and hints, streaks, game settings, the reminder times you set, and your answers to the optional puzzle profile.
- Messages with Prime. What you write to Prime, Prime's replies, and a short description of your current puzzle when you ask for help during a game.
- Purchases. If you subscribe, Apple handles the payment. We receive your subscription status and purchase dates, never your card details.
- Diagnostics. Basic technical information such as error logs, app version and device type.
How we use it
- To run the app: save your progress, sync it when you sign in on another device, personalize Prime's picks, and schedule the reminders you ask for on your device.
- To write Prime's replies.
- To provide and restore your subscription.
- To keep the service secure, prevent abuse and fix problems.
Prime and AI
Prime's replies are written by AI models from third-party AI providers. We send them only the messages and puzzle details needed to answer, and we use providers that don't train their models on your messages. Prime can make mistakes.
What we don't do
We don't show ads, we don't sell your personal data, and we don't track you across other companies' apps or websites.
Sharing
We share data only with service providers that help us run Play Prime, such as hosting, database, AI and subscription providers, and only so they can provide that service to us, or when the law requires it. A list of our service providers is available on request at support@playgent.com.
Keeping and deleting your data
We keep your data while your account exists. You can delete your account and its data at any time in the app: go to You, tap your name, then Delete account. Deleting your account doesn't cancel an App Store subscription; you manage that in your iPhone Settings. You can also ask us to delete your data at support@playgent.com.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your data, or to object to some uses of it. Email support@playgent.com and we'll reply within 30 days.
Children
Play Prime isn't directed to children under 13, and we don't knowingly collect their data. If you believe a child has given us personal data, contact us and we'll delete it.
International transfers
We may process data in countries other than yours, with appropriate safeguards in place.
Changes
If we change this policy we'll update the date above, and for significant changes we'll let you know in the app.
Contact
Playgent, support@playgent.com